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Legal Terms That Cover Your Account on ispinph

These pages set out the rules that govern your account, your data and your transactions — including deposits and withdrawals made through GCash, Maya and InstaPay.

Account TermsPrivacy PolicyGCash & Maya Transaction RulesData RetentionContact Rights
ispinph Legal Terms That Cover Your Account on ispinph
DATA AND SECURITY PRACTICES

How We Handle Your Data and Account Security

Security and data integrity are operational decisions, not just policy text. Every account on ispinph is protected through encrypted sessions, and any e-wallet credential — whether GCash, Maya or InstaPay — is handled only through tokenised payment flows that do not expose raw wallet numbers to our servers. Here is how we approach each key area.

Data Handling

We collect only what verification and transaction processing require. Identity documents submitted for account verification are stored in encrypted form and accessed only by authorised compliance staff when a review is needed.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings; opting out of analytics does not affect account access.

Retention and Deletion

Account records are kept for as long as required by applicable law and our internal audit obligations. When the retention period ends, data is deleted or anonymised. You may request early review of your records through the Help Centre form.

Requesting Changes

To correct inaccurate account details, update your registered mobile number or request a data export, log in, go to Account Settings and submit a change request. Our team reviews and responds in writing.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about our terms, want to request a copy of your data or need to flag a discrepancy in your account records, you can reach our support team through the channels below. We handle legal and privacy enquiries separately from general account help so your request gets to the right person without delay.

Live Chat Open the live chat widget inside your account dashboard to raise a legal or privacy query directly. Queries are routed to our compliance team during staffed hours.
Email Support Send a written request to our support email for data-access requests, account-deletion enquiries or formal dispute notices. Include your registered account ID for faster routing.
Account Help Centre The Help Centre inside your account lists the current policy documents, links to the complaint procedure and a form for submitting a subject-access request.

Frequently Asked Questions About Your Rights

These are the questions we hear most from people reviewing their account terms. Each answer points to the specific step or document that resolves it.

Log in and go to the Help Centre. The current Terms and Conditions document is pinned at the top of the Legal section and reflects any recent updates we have made.

Submit a subject-access request through the Help Centre form or by email. Include your account ID and we will compile and send your data record within the period required by applicable law.

We record the transaction amount, timestamp and a tokenised reference. Your GCash or Maya wallet number is passed through the payment gateway and is not stored on our servers after the transaction clears.

Yes. Submit a deletion request through the Help Centre. We will close the account and remove personal data once any outstanding balance is settled and the mandatory retention period for audit records has passed.

We notify you by email and through an in-account banner before any material policy change takes effect. Continued use of the account after the effective date constitutes acceptance of the updated terms.

Raise a formal complaint through our email support channel and mark it as a data-handling dispute. Our compliance team reviews these separately from general account queries and responds in writing.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.