Reference

How ispinph Handles Your Personal Information

This Privacy Policy tells you exactly what personal information ispinph collects when you open and use your account, how we use it, and the choices you have over it.

Account Data ProtectionGCash, Maya & InstaPay RecordsYour Rights, Your ControlSecure Data Retention
ispinph How ispinph Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: what we store, how long we keep it, how we secure it, and how you can change it. Each area has a specific process rather than a general policy statement, so you can check exactly what applies to your account.

Account Security

Your account is protected by password hashing and OTP verification on login. We never store your GCash or Maya PIN — only transaction references that your e-wallet provider generates.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the mobile interface is used. You can manage cookie preferences through your browser or device settings at any time.

Data Retention Period

Account records, including payment history from GCash, Maya and InstaPay transactions, are retained for the period required by applicable law. After that, data is deleted or anonymised from our systems.

Your Right to Update or Remove Data

You may request a copy of your personal data, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it. Contact support to start that process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our account support team handles privacy requests directly. You can reach us through any of the channels below. We aim to respond to all data-related requests within a reasonable period and will confirm receipt of your request as soon as it is logged.

Live Chat Start a chat session from your account dashboard. Our support team handles privacy requests through the same chat window used for account and payment queries.
Email Support Send your privacy request to our dedicated support address. Include your registered account email so we can locate your data records without delay.
Account Help Centre Log in and open a support ticket through the Help Centre tab. This creates a written record of your request and lets you track the response status.

Privacy Policy Questions We Hear Most

These are the questions our account holders ask most often about how their personal information is handled. If yours is not covered here, open a support ticket or use live chat and we will answer it directly.

We collect your name, email address, date of birth, mobile number and the login credentials you create. Payment transaction references from GCash, Maya or InstaPay are added once you make a deposit or withdrawal.

We share data only with payment processors, fraud-detection services and regulatory bodies when required by law. We do not sell your personal information. All third-party arrangements are covered by data-processing agreements.

We keep your records for the period required under applicable local law. Once that period ends, data is either permanently deleted or anonymised so it can no longer be linked back to your account.

Yes. Log in and raise a data-access request through the Help Centre, or contact us by email. Include your registered account email address so we can locate your records quickly and respond without unnecessary delay.

Submit a deletion request via live chat or email support. Where no legal obligation requires us to retain the data, we will remove or anonymise it and confirm once the process is complete.

We store only the transaction references and amounts your e-wallet provider generates. We never store your GCash or Maya PIN, account password or full payment credentials — those stay within your own e-wallet app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.